Refund and Returns Policy

A. General Purchase & Inspection (In-Person/Vendor Shops)

1. Direct Inspection: If a customer is purchasing a product directly from one of our vendors/sellers (if they operate physical shops), the customer must ensure the product is checked and verified for quality and function before leaving the premises.

2. Post-Inspection Liability: After the product has been checked and taken away, the purchase is considered final. Any subsequent issues will be treated strictly as a Warranty Claim and services will be provided only based on the terms specified in the product's official description and documentation. No changes or immediate replacements are guaranteed.

B. Online Order & Delivery Inspection

1. Immediate Defect Reporting (24 Hours): For products ordered online, if any manufacturing defects or operational problems are discovered, the customer must inform Ta Howlader Mart via our hotline service within 24 hours of receiving the product.

2. Product Condition for Return: To be eligible for return or replacement, the product must be in its original, unused condition. The product must not be scratched, damaged, or used, and the original product box/packaging must be completely intact. Failure to meet these conditions will void the return eligibility.

3. Delivery Damage/Incorrect Product: If the product box appears damaged, broken, or clearly indicates the wrong item upon delivery, the customer is strictly requested NOT to receive or open the package from the courier service. If the customer accepts a visibly damaged/incorrect package, they assume all liability, and the complaint may not be acceptable.

4. Incorrect Product Acceptance: If a customer opens the box, uses the product, or destroys the original packaging after receiving a product that was clearly not what they ordered, the product will not be eligible for return or replacement.

C. Warranty Claim & Replacement Process

1. In-Store Claim (Vendor Shops): If a customer receives a manufacturing defective product, they are required to visit one of our vendor's shops or service centers. Specialists will first review and verify the product defect. Necessary steps will then be taken to replace the product, provided the claim is valid.

2. Replacement via Delivery Service: If a customer opts for replacement via our delivery service, the following charges apply:

   • Inside Dhaka: A replacement charge of TK. 200/- must be paid.

   • Outside Dhaka: Only the actual Courier charge is applicable.

D. Non-Refundable & Non-Exchangeable Situations

1. Change of Mind/Compatibility Issues: If a customer successfully receives a product that matches the description and has no manufacturing faults, but later finds it is not compatible with their setup or they no longer want the product (change of mind), they will not be allowed to change or return the product.

2. Software/License: Purchases of software or software licenses are non-returnable and non-refundable.

E. Refund Process & Charges

1. Refund Timeline: With specific, valid reasoning, approved refunds will be processed and returned to the customer within 3 to 10 working days. For online purchases, the procedure may take longer to execute due to bank and payment gateway processing times.

2. Deductions:

   • Payment Gateway/Service Charges: Refund charges are applicable for refunds processed through All kinds of Mobile Financial Services, Online Gateway, or POS payments. The exact charge will be deducted from the refund amount.

   • Cashback Deduction: If the customer received any cashback or promotional amount at the time of payment, that cashback amount will be deducted while making the refund.